We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hello! I notice that the new Sim only plans duration 2 years no longer offer 100 minutes to European numbers. Why is this please? I am intrigued as to why. Thank you.
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Yes 2) What is the full postcode CV108JF 3) Does the issue occur if you try your SIM card in a different phone?Have 2 phones, different numbers bo...
The phone network speed suddenly becomes very slow, but the signal is full, what is going on?
Hi there,On the port forwarding you have Destination, Mask, Gateway, Interface and MetricLooking at setting up a web server. I think the followingDestination = server IPMask = 255.255.255.0 (same as Gateway)?Gateway = 255.255.255.0Interface = "No...
Hello peopleI have just bought a galaxy s9 to upgrade from my s7 edgeI never had any problems with my s7 edge I always had 4g signal wherever I went but since using the s9 I get LTE and extremely poor signal everywhere I goI spoke to an advisor and h...
Morning all While we are in a good 5g area (CR5 3EZ), supposedly our gigacube connects to the only mast that does not have it...go figure. We do get aggregated 4g (4g+) which has seen speeds typically running between 50-90 download and 40-70 upload.....
Hi it's been 24 hours my network has been down and I've been struggling to access anything no internet no calls nothing what is going on what am I paying for disgusting service
Every time I visit my family in Chelmsford, Essex, I get about 0.4mbps when I'm in the city centre, mainly around the high street, even though the phone shows full 4G signal. It's ok in other areas of the city but always seems bad in the centre!i eve...
In the last 4 weeks Vodafone has poor signal and lost internet connection many times. Has anyone else suffered the same?
I checked the 4G coverage map last week and it appeared to show that there were problems due to maintenance. Now the maps show all is fine indoor and out but the problem is the same. This seems to be the format that was required to help with the quer...
