We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi there, My data only sim is currently unusably slow despite the service checker saying there is signal in my area. I only use this sim at my office so if its not working here its really no use to me at all. I can't use the live chat as there is no-...
Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-TrentTF9 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? No coverage at home. Travel 0.25 Mike’s to get coverage 2) What is the fu...
Hi there,We live in rural country side of Clackmannanshire where there is no wired connection, and so the village relies upon 4G which it receives from a local mast up on a surrounding hill. We all receive 100% reception and all have full line of si...
Hi I've a Samsung a70 on unlimited max 8months left on 2yr contract that had a consistent 4g 2bars and 12mbps average speed for the last 3 years. Recently vodafone have upgraded my local mast too 5g and is approx 1 mile from me with no obstacles in b...
I have a Huawei P Smart 2019 phone. I have had an issue with it for ages where it will switch to my mobile data when i'm at home but when i'm anywhere else it will just refuse to connect. I took it to a Vodafone shop ages ago and the assistant said...
I have joined Voxi from another network on a SIM free samsung galaxy S9 however there is no wifi calling or VoLTE been displayed to say there is such service, I have made sure the options have been ticked for both WIFi Calling and VoLTE but with no l...
Can only make calls or send texts when i have a 4g signal - otherwise (even though have plenty of signal) texts wont and calls wont connect.Using Samsung S9 on contractAny ideas?Tia
I have recently got my number ported from Three to Vodafone. I was first with Lycamobile, then ported to Three and now ported to Vodafone.Now a wierd behaviour is happening. Texts from one single lycamobile number is coming to be from different rando...
I have been using Google Translate to talk to customer service regarding the issue with having no service anywhere.From what I understand they are saying it's just a problem with my device but this is not true because I had a different SIM in it prio...
I have travelled from india to UK with my Vodafone SIM card which was from india and I recharged for international pack but still I don't see any network bars on my phone.Please suggest
