Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Vodafone Internet Speed

Does anyone else have experience with Vodafone 10.0.0.0.1  4g speeds? When I'm downloading, specifically on steam, my internet speed gets throttled to about 100 or 200 KB/s, but it seems to happen on random days? For example it doesn't seem to have a...

SecureNet Incorrectly Blocking Website

We've scanned the site for malware, contains no adult content etc. We're confident that the site is clean.Event organisation is dependant on access to the site and obviously an entire network being blocked is causing issues.Does anyone have any advic...

Setup new router

Im having problems with WiFi coverage so I bought a TP-link ac1200 wireless mu-mimo vdsl modem router, which im now having trouble setting up.Can anyone help?

Set up TP-link ac1200

Im having problems with WiFi coverage so I bought a TP-link ac1200 wireless mu-mimo vdsl modem router, which im now having trouble setting up.Can anyone help?

international ringtones

Hello. I called a Ukraine number from UK and expected the international ringtone. To my surprise I got the UK ringtone. Is this possible ? the receiver said she was in Ukraine. Or is this a scam about to hatch ? thank you

GrahamBL by 2: Seeker
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Blocked website

Hi, our website is blocked by Vodafone even though it’s is not malicious www.gudoworld.complease can you help unblocking it?

DA7 - Is Network OK?

Just recently my area showed 'Network Fault'.  I registered for updates and I got several saying the fault was cleared, then saying it was back.   I got several of those until finally the Network map showed me as receiving 5 bars indoors for 4G.  How...

dhinxman by 4: Newbie
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Terrible coverage in most places in the UK

For some reason I find that Vodafone has awful coverage almost everywhere in the UK. With the rare exception, almost everytime I look at my phone I see 0 to 2 bars of 4G, or 3G signal.  Let's take an example, the post code WA12 9SF shows on the Vodaf...

Anonymous by Not applicable
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Calls and Internet

During a call I have no Internet access. Phone is a galaxy s10. Full signal and 4G .While on a phone call I cannot do anything on the Internet at the same time. Is there a solution for this???Many thanks 

pdwathen by 2: Seeker
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Speed limited 10mb

Hi I have a contract phone on Vodafone unlimited max. I have been on live chat numerous times who have told me there is no 10mb limit speed on my account however. After testing my self for over 2 months on several different connections and areas. No ...

Sol3x by 2: Seeker
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