We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Good evening, There is a new mast which has been put up about 3 months ago I would guess which is shared with the o2 network and Vodafone but I believe it is headed by Vodafone. I was wondering when this will be made online as it appears to be a com...
Hi I am a vodafone user and I am now in Turkey. I have samsung j7 pro mobile phone and I want to use wifi calling feature. Now as I have not purchased any package or plan my phone does not show any wifi calling menu to me. Which package should I purc...
Been having issues with the network since approx 15th May. In my work building I’ve always had poor speeds and 2 bars, but I’ve always been able to stream Sky Go/BT/iPlayer etc. I’d even be able to hotspot my iPad for streaming and use my phone for w...
Last few days reception in OX2 area very poor, one bar and frequently switching to 3G
Two of us are currently having problems with calls sometimes being dropped after a multiple of 15 minutes (15, 30 or so) by our FreePBX phone system. Calls arrive via SIP from AQL, but only calls from Vodafone numbers are ever lost (I can see the log...
Hi,My number is port from Lyca to Vodafone However I am not receiving any incoming call or SMS. This is very frustrating without any network in 2021. Can someone please look into this asap? Thanks !!
1) Does the issue happen in just one location? NO 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? PA29 6UD 3) Does the issue occur if you try your SIM card in a different phone? YES 4) What errors are seen or heard when the is...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Yes, around this area. I have lived for 8y in CR0 and I never had this issue before. 2) What is the full postcode (e.g. ST1 1AA) of where the issue ...
Dear Vodafone, Please can you make an improvement to our mobile coverage in TN261HL, TN257BB, and TN270HU we all cannot get any service in our homes and at our neighbours. You understand I organise all of these mobiles for friends and family, and ...
Hi, I was hoping someone would be able to help for some reason this afternoon about 11am the WiFi started saying "Connected, Without Internet". I have turned off the router by plug and waited 5 mins before turning it back on, turned router off using ...
