5G Not Provisioned

[MikeJRose]

Hi - I have an IPhone 15 Pro Max - I don’t live in a 5g area - currently sat in a 5g area, with no access to 5g. 

would appreciate any ideas -  or somebody checking it has been provisioned.

Having received my price increases, talking about investment in 5g etc, would be nice to have access to what I will be paying extra for.

Appreciate any assistance

Thanks

[Janey]

Hi @MikeJRose All of our SIMs are 5G ready so if you're in a 5G area and your phone is 5G capable then you should be able to get it. Firstly, please check your network settings and make sure the 5G option is available for your phone to connect to. If that's all correct, then please reset your network settings. If you still need help, then pop our team a message over on our social channels. We'll be happy to double check everything is set up correctly for you. Just be sure to let them know you've posted here too.

[chistery]

Have you got "Voice and Data = 5G Auto" selected under Mobile Service?

[MikeJRose]

Hi - I have tried 5G Auto and 5G On - rebooted the phone and it still doesn’t pick up 5G.

I am wondering because this is a US phone with only ESim (IPhone 15 Pro Max)  - whether that is the problem.