Apple Store Experience -> “The new Concierge” Service.

[BandOfBrothers]

Hi Guys and Gals 

Just wanted to share my recent experience at my local  store. 

My sons iPad Air 2 had developed an issue where it wouldn't boot up. After trying out Recovery Mode and Dfu options I assumed it must be Hardware related. 

Genius Bar Appointments didn't fall in line to days off work so we both visited our local  Store on the off chance.

They are now adopting a new service called “The new Concierge”  which I read about some time ago.

Now the frontline Specialist take your mobile number and text you the same day when a a Genius is free. We had a text within 45 minutes.

The Genius Employee hooked up to iTunes and concurred it was a Hardware Issue, and within minutes we left the store with a replacement iPad Air 2.

I assume that all the U.K Apple Stores are now offering this text and return service, so it could be a piece of advice that can be passed onto people needing Apple Store Assistance without the need to make a Genius Bar Appointment in all cases.   

[jeffkinn]

Interesting. I've never needed to use the Genius service but this sounds like ab excellent addition to Apple's famous customer services offerings.

[kids]

If is new they must have been trialing it in some stores for a few months.

In early October my nephews iPhone started playing up as I was in Brighton the day after I called into the Apple Store to see if there were any cancellation as the day before they were showing fully booked.

I was asked if I would be in town for very long and I said for another three hours, they took my mobile number and said they would text me 30 mins to a space being available, I received a text a couple of hours later and they sorted a replacement phone.

I assumed this was now standard procedure but maybe it was being tested at the larger Apple stores.

I know that this has been standard in California and Texas since early this year.