Hope someone can help please? I've had poor credit for over 5 years and have recently just found out via my credit report that I have 63 missed payments relating to Vodafone that I've never been made aware of, and has never appeared on my account. I've made a complaint against via Vodafone online but received a call today to say its an outstanding amount from over 5 years ago and that I must pay it. Vodafone have never once informed me of any monies owed and has never showed as a balance/arrears online. I'm now waiting for someone else to ring tomorrow but was wondering how/if I can escalate further as there's no way this money is owed and I'm certainly not clearing any debt. Also I want this removed from my credit file as I was recently turned down for a £7 sim card that was highly embarrassing.
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