Domain Name

[Baffled101]

I have a business domain name that is due to expire shortly.  The registrar is listed as Vodafone Limited.  How do I go about renewing the registration when Vodafone are telling me they are not the registrar for any domain names?  Thanks.

[jeffkinn]

That's a first for this forum! What a strange one. How did you buy/register the domain in the first instance? Have you done a whois on the site? Who hosts the nameservers?

I've never heard of Vodafone being a register of domain names. 

[Baffled101]

Thanks for the reply.

The domain name was bought in 2003 (before my time at the company), I think through Demon (who apparently were subsequenty bought over by Vodafone).  I've done various searches through whois etc. and the registrar is showing as Vodafone.  When I called Vodafone they say they have no dealings with domain names.  It's a total mystery, but one I need to resolve soon before the domain name expires! 

[jeffkinn]

The Demon connection makes some sense. All I can suggest is waiting for the forum team here to respond to this query but that might take a day or so. When does the domain expire?

[Baffled101]

Tomorrow!  We only found out by chance this morning.  Fingers crossed we get it sorted soon.  Thanks for the input.

[hrym]

OK, a number of possibilities here:

1. (and you should do this first) - wait for the forum team to pick this up as they may have information on how to handle Demon registrations.
2. Contact another registrar and see if they can help you transfer in.  If they can, you can set up an acount with them and begin the process.
3. The nuclear option - wait for the domain name to expire (keep an eye on it daily) and then re-register it.  This could lead to a hiatus while you prove that you have an interest (I think there's a buffer period to stop accidentally expired names being poached).

The Demon website is still active and has a re-direct to Vodafone Business Broadband as well as a contact phone number.

[Baffled101]

Great!  Thanks for this information, I'll check out the website now.

[Loz]

@Baffled101 I'll be looking into this for you. I'm currently waiting for an update regarding this, as soon as I've received correspondence from our dedicated team, I'll be sure to let you know. Thanks for your patience.

[Loz]

@Baffled101 I'm sorry for any confusion or conflicting information you may have received, you should have received an email clarifying the changes made around this. As this service is coming to an end in the next few months, please contact our Business Customer Service team here, they'll be able to recommend an alternative service.