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2: Seeker

I have been trying to find somewhere to give feedback however, this is the only place I could find. I'd like to give a feedback to Richard from the costumer service team, who I spoke to on Thursday 3rd Sep around 4pm-ish. I have been trying to get a problem resolved for the past two months with no luck, however, I was lucky enough to come across Richard though he was not able to solve the problem he did offer the best customer service I have received from vodafone despite many calls. Richard offered me a solutions to the problem and advice on what I should do moving forward. He was the first member of the costumer service team to understand my situation and offer me solutions. I hope this is forwarded to his manager as I truly appreciate the help. 

 

I would also like to give a feedback to Maha from the complaints team who I also spoke to on the same day, she spent over an hour on the phone with me trying to help me out and finally managed to give me a solution to my problem. I am very happy with both Richard and Maha as they are the first members of the vodafone customer service team who ACTUALLY helped me rather than dismiss my problem. I hope this gives them the recognition and praise they deserve.  

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4 REPLIES 4
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17: Community Champion

How thoughtful of you to provide this feedback @linarashied112  :Smiling:

The Vodafone Social Media Teams read all posts so I'm sure they'll get your feedback sent to the relevant teams.

Current Phone > Samsung Note 20 5G - SM9860 Snapdragon.

Samsung One Ui 2.5  / Android 10.

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Moderator

Hey @linarashied112, that's so lovely to hear, we will certainly get your comments passed onto Richard, Maha and their managers. Can I just ask, what platform were these interactions over? E.g. Webchat

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4: Newbie

So you can quickly respond to compliments 

Customer with a problem..........crickets

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2: Seeker

Hello, glad that will be passed on. I spoke to both Richard and Maha on the phone. Richard using the costumer service number and Maha using the complaint number. 

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