I have been trying to find somewhere to give feedback however, this is the only place I could find. I'd like to give a feedback to Richard from the costumer service team, who I spoke to on Thursday 3rd Sep around 4pm-ish. I have been trying to get a problem resolved for the past two months with no luck, however, I was lucky enough to come across Richard though he was not able to solve the problem he did offer the best customer service I have received from vodafone despite many calls. Richard offered me a solutions to the problem and advice on what I should do moving forward. He was the first member of the costumer service team to understand my situation and offer me solutions. I hope this is forwarded to his manager as I truly appreciate the help.
I would also like to give a feedback to Maha from the complaints team who I also spoke to on the same day, she spent over an hour on the phone with me trying to help me out and finally managed to give me a solution to my problem. I am very happy with both Richard and Maha as they are the first members of the vodafone customer service team who ACTUALLY helped me rather than dismiss my problem. I hope this gives them the recognition and praise they deserve.
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