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How do I contact the Repair Centre

2: Seeker



My phones been in for repair since the 23rd of December and was booked in at the repair centre on Boxing Day.  I was told it would only take two weeks at most.  When I check online I just get 'error' on the repair tracking website and the person online just told me to ring the customer service number ending in 191.  Didn't work and I couldn't talk to a person.  Before the tracking website stopped working, it said 'no bailment stock' and that they needed to contact the customer, but no one has been in contact.  


Is there a direct phone line to the repair centre?


Many thanks

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17: Community Champion

Hi @historystu 


The only way to track your repair is online here: Track a Repair 


If you still have problems, live chat or Customer Services should be able to help, as should the Twitter/Facebook Social Team here: Contact Us 

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17: Community Champion

Hi @historystu 


If ringing 191 from a phone with a Vodafone Sim card isn't working then perhaps try 0333 3040191 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.0  / Android 11.

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