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How long does a written complaint take to handle. Website says 5 working days but not the case.

2: Seeker

I sent a written complaint by registered mail and still no response after more than a month. Is this the norm for a company that is meant to pride itself on service? 

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17: Community Champion

Did you get an update to say it was signed for from the royal mail @alexbgray 


Usually I suggest to use the email address in complaints. 


Customer service via Live Chat or 191 or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries  can check the status of your complaint.


Vodafone usually have 8 weeks to resolve an issue but if they can't then typically issue a Deadlock Letter fir you to engage with the Communication Omsbudsman.


That said Vodafone should have let you know your complaint has been received and being dealt with.


In regards to written correspondence they state...


"We’ll let you know when your letter has arrived and will aim to resolve the issue within five working days."


I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

Thanks - I am going to double check with Royal Mail before I up the ante. 

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