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Online Ticket Management

gillmacca
4: Newbie

I've just raised a ticket via Live chat for an issue I am having. And in the chat it says if I access the vodafone broadband app, go to the WiFi dashboard, then help & support, i can see my tickets.

I cannot see help & support in the WiFi dashboard. Am I looking in the wrong place?

2 REPLIES 2

allena
2: Seeker
2: Seeker

@gillmaccaehall wrote:

I've just raised a ticket via Live chat for an issue I am having. And in the chat it says if I access the vodafone broadband app, go to the WiFi dashboard, then help & support, i can see my tickets.

I cannot see help & support in the WiFi dashboard. Am I looking in the wrong place?


It sounds like the "Help & Support" section may not be visible directly on the WiFi dashboard in the Vodafone Broadband app. Instead, check if it’s located under a different tab, such as "Account" or "More Options. Hope! it would be helpful.

gillmacca
4: Newbie

Have help & support elsewhere in the app, but that just takes you to the vodafone website- no ticket info.

Anyway, not needed anymore. Issue resolved