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Retrieve call transcripts

wortec
1: Seeker

just wondering if anyone can help me with my question.

 

vodafone has recently told me that i can retieve a call via a transcript, but im unsure on how to do this.

 

 

1 REPLY 1

redpages
17: Community Champion
17: Community Champion

Is it a transcript of a call you've had with another individual or a call you've had with customer services?

I'd say it's best to check with the official Vodafone team on here first although it sounds like something that might come under a 'service access request'. You can find more information on that here

Vodafone's SAR policy does make it clear that they're unable to provide you with information about the content of any calls, voicemails, texts and messages as they don't keep a record of content for the calls you make (although I'm pretty sure if it's a call to customer services they may record some of these for training purposes)

Vodafone customer since 2004. Attempting to help where I can on the Community