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Off topic

Roaming in Russia

Maryana
2: Seeker

Hi, I have a Turkish number on a Turkish phone, currently located in Russia. I need to receive an sms from from my bank account to verify my account but I cant, 

My Turkish phone with Turlish Vodafove sim card connected to a Russian mobile operator called MTS, but does not receive sms sent by the Bank.  I cannot get answer from Vadofone from their hotline. I guess maybe my roaming options are blocked. I dont have a mobile application and personal account in Vodafone either.  Maybe you could help me?

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2 REPLIES 2
AnnS
17: Community Champion

Hi @Maryana 

 

You  are going to need to ask your service  provider, Vodafone  Turkey this question on this link: Vodafone Turkey  you are posting on the Vodafone UK forum. 

 

When you speak to your network, they may well advise that this is a restriction by the bank sending OTM's to prevent fraud on the Russian network.

 

 

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BandOfBrothers
17: Community Champion

I appreciate your issue with this @Maryana 

Many countries use the Vodafone name but are not linked.

The Vodafone UK Team here will not have access to the account of another countries Vodafone I'm afraid.

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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