Two Phones?

[salodjo2]

I just upgraded to the Galaxy s25 ultra. I tried upgrading like 2 weeks ago, but I chose the wrong contract length and had to cancel it. I rang up again to upgrade a week later, but the trade-in wasn't cancelled, so the order wasn't fully closed. They cancelled it, and a day later I upgraded online. I received my phone yesterday, but another one was just delivered today?

[Jason]

Hi @salodjo2. We understand how concerning this must have been. As we don't have access to your account here on the Vodafone Community, you'll need to get in touch with our Cancellations/Returns team, so that they can check what happened and to process the return of the duplicate device. The team are available over the phone on 191 from a Vodafone mobile or 03333 040 191 from any other phone. Alternatively, you can get in touch with the team via Live Chat online.