Urgent help! Website misclassified as age restricted site

[ujwalrajeev]

Hi Vodafone, my website www.elegancesalons.co.uk is being incorrectly classified as 18+ on your network. This is a legitimate beauty salon site with no adult content, and it's accessible without restrictions on other networks. Could you please urgently review and remove this age restriction? It's affecting our business. Thank you!

[BandOfBrothers]

Hello @ujwalrajeev 

I'm sure the Vodafone Social Media Teams here will see your post and look into this ASAP and rectify this matter. 

[ujwalrajeev]

Ok, thanks

[Cynric]

@ujwalrajeev Virus Total has 7 flags on your URL. Vodafone use this to rank sites.

https://www.virustotal.com/gui/url/9ff0c5f069d25a9a8b52ab7847d22753e0a9ffaba90d4cba5f674f8986ca7467?...

[ujwalrajeev]

Our old site with the same domain was having some security issues but now it is fully changed to wix site. Now the site is fully secure  How to fix the virus total flags.

@Cynric 

[Effie]

As Cynric advised, @ujwalrajeev your site has 7 security flags for malicious and phishing content. You will need your sites IT team to clear these flags before we can get a reclassification case raised.