main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Off topic

Vodafone Website http 500

1: Seeker

Been trying to reset a forgotten password for over a month now. Keep getting error 500, service unavailable.

Is this going to be fixed? Don't think I will be renewing my subscription as I am unable to even access my account. 

View more options
2 REPLIES
17: Community Champion

Hi

 

In the past when I've had issues with different passwords and logging in on various sites I've cleared my browser cookies and caches and or tried another browser which has helped. 

If it hasn't then contacting Customer Services can help. 

IMG_1084.JPG

View more options
17: Community Champion

Hi @Vuser

 

It sound like your account is locked and you need your password reset by Customer Services.

 

When this has been done, you will need to clear cookies and will be able to choose an alternative password and log into your account.

View more options