Vodafone's terrible customer services record is now legendary.

[Anonymous]

This Guardian article says it all. It is almost as if the Vodafone's customer service systems and protocols are designed to make life as difficult as possible for customers. As a new customer, they also made my life hell for me, with delayed activation leaving me two weeks with no broadband. 

The ‘sadmin’ after my mother’s death was hard enough – then I encountered Vodafone - George Monbiot 

[chistery]

Vodafone really do seem to hate their customers. Staff routinely give out incorrect information and just don't care. Tobi is designed to stop you talking to a human or provide anything useful.

When Vodafone works, it's great., but as soon as you have a problem you just know you'll enter a world of hell where no one will take ownership of anything and staff will do what they can to end the call rather than help.

[JohnSmith1010]

Sorry to hear about your Mother mate, this just re-iterates how much they don't care, read my short article, link below.

TOBI GOING NUTS - Community home (vodafone.co.uk)