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Vodafone's terrible customer services record is now legendary.

Anonymous
Not applicable

This Guardian article says it all. It is almost as if the Vodafone's customer service systems and protocols are designed to make life as difficult as possible for customers. As a new customer, they also made my life hell for me, with delayed activation leaving me two weeks with no broadband. 

 

The ‘sadmin’ after my mother’s death was hard enough – then I encountered Vodafone - George Monbiot 

 

Screenshot 2022-08-11 081056.jpg

2 REPLIES 2

chistery
16: Advanced member
16: Advanced member

Vodafone really do seem to hate their customers. Staff routinely give out incorrect information and just don't care. Tobi is designed to stop you talking to a human or provide anything useful.

When Vodafone works, it's great., but as soon as you have a problem you just know you'll enter a world of hell where no one will take ownership of anything and staff will do what they can to end the call rather than help.

JohnSmith1010
3: Seeker
3: Seeker

Sorry to hear about your Mother mate, this just re-iterates how much they don't care, read my short article, link below.

TOBI GOING NUTS - Community home (vodafone.co.uk)