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Off topic

Whitelist Domain from Vodafone Content Control

mwigder
2: Seeker

Our customers are complaining that Vodafone is blocking our site. URL ypoconnect.org and www.ypoconnect.org

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6 REPLIES 6
BandOfBrothers
17: Community Champion

Please let the Vodafone Social Media Teams catch up with your post and they'll check this out for you @mwigder 

Current Phone  >

Samsung Galaxy s²² Ultra 256gb Phantom Black.

 

 

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Beth
Moderator

Hi @mwigder! I've checked the URL and Secure Net isn't blocking this. Just to confirm, is this being blocked by our Home Broadband Content Controls? If so, can you add a screenshot to the thread of the error message your customer receives (excluding any personal information) and we can happily investigate further 🙂

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mwigder
2: Seeker

Thank you for your reply. We have had multiple reports from the UK that this is being blocked on mobile devices. If they turn off data and use WiFi from the same device there is no issue.

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mwigder
2: Seeker
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MarkD
Moderator

Thanks for the screenshots @mwigder, we've raised this to our back office team now for a review, when we get an update we'll let you know 🙂

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Mark
Community Manager

Our team have taken a look into your site's classifications @mwigder and these has been updated to 'generic'. This switch will be updated by 8pm this evening. If you have any reports of our customers experiencing difficulty accessing your sites after this time, don't hesitate to get in touch 😊

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