YouTube Premium- Entertainment Package - Oh no you already have an active Subscription

[Eathan5899]

I renewed my contract and was given a 24 month entertainment subscription. I chose YouTube, it worked for a month and now has stopped. I’ve been looking through forums and see this is a common issue, without much resolution. Why are we paying for something that doesn’t work and with no actual solution to the issue? 

[Effie]

Hey @Eathan5899 I hope you're doing well. I can certainly appreciate how frustrating this must be. In order for us to look into this for you, and get it resolved, we'll need access to your account. As this isn't possible via this platform, please reach out to the Social Media Team so we can get this sorted.  

[Cynric]

Moderator notified.