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experian credit rating update

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2: Seeker

I need to contact the Vodafone credit assurance team re a recent error made by them that has resulted in a negative credit rating!

Please can somebody tell me how to email / talk to a human being about this!

I need them to expedite reversing this negative influence  IMMEDIATELY!

Vodafone was charging me an accruing insurance that I was unaware of and this has resulted in my credit rating being very poor. I cannot now get my mortgage and this is due to Vodafone's errors. They have since 'apologised' for their mistake but they have not yet set the record straight with Experian. I cannot wait another 6 weeks for this to be sorted.

Please can anybody help?

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3 REPLIES 3
2: Seeker

I'm having the same problems and would appreciate a direct number to call. This is a serious issue as its preventing me from getting a mortgage and its through NO fault of my own!

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17: Community Champion

@NHanson wrote:

I'm having the same problems and would appreciate a direct number to call. This is a serious issue as its preventing me from getting a mortgage and its through NO fault of my own!


@NHanson 

There isn't a telephone number to give to you as they are not customer facing.

 

You can ask for further support via Twitter or Facebook .

The Social Media Teams who work here on the forum also reply to people.comtacting them via the two above avenues and then can help with account based issues. The forum isn't a route anymore for account based issue requests. The Team then can get your details to their Credit File Specialist Teams for further investigation.

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

You'll need to choose one of the following options @NHanson 

 

Vodafone contact-us.

 

Vodafone complaints procedure.

 

The following Social Media Links lead to the Teans that help on the forum here but cannot help with account issues here on this forum but only via the links. They have a dedicated Credit File Specialist Team.

 

Twitter

 

Facebook

 

They can investigate a default to see if its warranted or not. A warranted default would remain on a persons Credit File for 6 Years from the default date.

 

Default-on-your-Credit-File-And-How-to-add-a-Notice-of-Correction.

 

I wish you all the best with this situation. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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