vodaphone website chat feature - does it actually work?

[Jess555]

I've been trying over 2 days on 2 computers to access the chat feature on the website and it says 'loading, just wait'.  I figure 2 days is long enough to wait.  Does it ever work?

[Andy]

Hi @Jess555 👋 We don`t have any reported issues, can you try clearing your cache and cookies or a different browser to see if the issue persists. If this continues could you pop over a screenshot showing what has been happening please.

[Nichrome]

It does sometimes work. Yesterday I had no issues with an app, and all day today both ipad, phone app and a computer just stuck on loading. Tried different networks already too.

[Mark]

As @Andy advised, we've had no reported issues with our webchat service @Nichrome. There was a flag ship phone launch yesterday and we were very busy through all our contact channels, so this may have affected your connection. If you've still not been able to contact Webchat, let us know your reason for reaching out to them and we'll be happy to help 😊