Configuration texts on rSAP disconnect!

[RS3100]

Since August 2011I have been battling with Vodafone telephone support line to stop the sending of text messages regarding configuration settings each time the phone disconnects from the car.

I get a text saying the following:

"To make sure you can access the internet on your mobile we are sending your phone settings by text. Depending on your choosen price plan some internet services may incur a charge. For meinformation go to vodafone.co.uk/paygcosts".

Then a second message arrives

"Select 'Save' from 'Oprions' to configure all settings.
Access points
PAYG MMS
PAYG WAP
Multimedia access points:
PAYG MMS
Web Settings:
PAYG WAP"

Vodafone say the only way the messages will stop is if I change the settings on the cars system but when I enter the phone menu, the only options the car covers is adding or deleting a user and changing a user name. All other menus access my phone directly. I have had the car two years, no firmware updates on the car, had the phone the same time. What's more confusing is that it happens on my wifes car which is 18 months old. Both our cars are from the same manufacturer but different model ranges.  The phones we have are a Nokia 5230 and a Nokia 2730.

I'd be surprised if it is the cars unit becasue it happens on both cars when phones disconnect, both mobiles are on Vodafone network.  Both cars have been back to the dealer and there are no faults.  I fail to see why it could be a car fault as it only uses rSAp to allow a hands free control via Bluetooth.  This doesn't happen with any other bluetooth connection I make.

Why would my car instruct Vodafone to send instructions to my phone on how to connect to their services?

Any help greatly appreciated as we have missed some important messages as they get lost in the Vodafone list, approximatly 26 per day!  My wife has missed out on job interviews because of the same problem.

Hope someone can help here, otherwise it is a letter to Vodafone instructing them that I will bill them for the time it takes to delete the messages and take up with Ofcom as these are unsolicited messages.

[Retired-Andy]

Hi Stuart,

We can certainly help you with this.

Email us here and we’ll be in touch as soon as possible.

Thanks,

Andy

[stuarttunstall]

Excellent, thank you... I have now replied as requested, no immediate rush as the new car does not arrive until late June just thought I would get this sorted before it does arrive, I think 2-3 text messages each time I get in and out of the car may get a bit annoying .. Lol 

Stuart

[kpm]

Seeing Andy's reply to Stuart, I also sent a private message but just got the boilerplate message to ask on the forum.

However I did ask a few messages above on the thread and Gemma from the Tech Team said the configuration SMS could not be stopped. Then Stuart asked and Andy said he can help.

So can someone from Vodafone please confirm, a) whether these messages can be stopped, and b) how to contact them.  

With both my and my wife's phone contracts up for renewal in 5 months I have a simple alternative option rapdily approaching, but would prefer Vodafone to just fix this. 

Thanks.

[Retired-Matt_B]

Hi kpm,

A specific message will have been sent to Stuart.

If you have a look at your PM's now, you'll see a message with how to get in touch.

Thanks,

Matt B

[stuarttunstall]

I replied to the PM, received a reply today... nothing to do with my question! 

Instead of getting my number added to the block list to stop all annoying configuration texts, I received instructions on how to set up bluetooth!

Now, I am not sure how it was interpreted like this when I clearly stated what I wanted to do and gave a link to this post, but I have now replied includeing the text from this thread... See what happens now.

[stuarttunstall]

All sorted, receved confirmation tonight that my number had been added to the block list... Will see the result when my new car arrives in a few weeks

Thanks for your help 

Stuart

[kpm]

I sent my details yesterday so I hope mine gets sorted soon - I received 14 configuration SMS today!

[stuarttunstall]

Lucky for me my car has not arrived yet but just trying it in the dealer demonstrator I recived 2 or 3 within 10 mins of getting out of the car... So I requested this in preperation

[kpm]

We have success :smileyhappy:

I had a call from Vodafone customer services today to check some details and then an email to confirm it would be disabled within 24 hours. Just tried it and didn't get the usual notification and configuration texts on entering and leaving the car.

Just a shame this isn't a simple issue to get resolved.

[stuarttunstall]

Seems to work ok for me collected new car yesterday, no configuration messages everytime it disconnects from rSap

Thanks for you help with this issue, really appreciate it

Stuart