Community home

RS3100 · ‎26-01-2013

Since August 2011I have been battling with Vodafone telephone support line to stop the sending of text messages regarding configuration settings each time the phone disconnects from the car.

I get a text saying the following:

"To make sure you can access the internet on your mobile we are sending your phone settings by text. Depending on your choosen price plan some internet services may incur a charge. For meinformation go to vodafone.co.uk/paygcosts".

Then a second message arrives

"Select 'Save' from 'Oprions' to configure all settings.
Access points
PAYG MMS
PAYG WAP
Multimedia access points:
PAYG MMS
Web Settings:
PAYG WAP"

Vodafone say the only way the messages will stop is if I change the settings on the cars system but when I enter the phone menu, the only options the car covers is adding or deleting a user and changing a user name. All other menus access my phone directly. I have had the car two years, no firmware updates on the car, had the phone the same time. What's more confusing is that it happens on my wifes car which is 18 months old. Both our cars are from the same manufacturer but different model ranges. The phones we have are a Nokia 5230 and a Nokia 2730.

I'd be surprised if it is the cars unit becasue it happens on both cars when phones disconnect, both mobiles are on Vodafone network. Both cars have been back to the dealer and there are no faults. I fail to see why it could be a car fault as it only uses rSAp to allow a hands free control via Bluetooth. This doesn't happen with any other bluetooth connection I make.

Why would my car instruct Vodafone to send instructions to my phone on how to connect to their services?

Any help greatly appreciated as we have missed some important messages as they get lost in the Vodafone list, approximatly 26 per day! My wife has missed out on job interviews because of the same problem.

Hope someone can help here, otherwise it is a letter to Vodafone instructing them that I will bill them for the time it takes to delete the messages and take up with Ofcom as these are unsolicited messages.

deepmeister · ‎12-02-2013

Pleased to confirm that the issue of irritating incessant Configuration Messages when using rSAP is now fixed on Vodafone!

The process to follow is:

1) Call 191 and speak to Customer Services.

2) Select the menu option for Technical Support, possibly labelled as "Problems using your phone".

3) Explain to the operator that you need to be put through to Level 3 support to make a change on their "VDC" system.

4) You might need to be put to Level 2 Support first, so you may need to repeat the request.

5) Eventually, you will be in touch with Level 3 Support. Instruct them to set your phone number on their "VDC Blacklist" which is a list of phones that should not be sent the Configuration Messages.

6) The Vodafone system will still register that you have (virtual) change of phone every time you use rSAP in your car, but the blacklist on your number will then block all Configuration Messages from being sent to your phone.

This block will not stop normal Vodafone text messages such as Vodafone Call Catcher or general customer service text messages.

It has been a very pleasant few days without the dozens of daily Vodafone Configuration Messages that clog up my system, so I have chosen to remain with Vodafone. Good service deserves to be rewarded with good customer loyalty - just wish it did not require the process of leaving Vodafone before somebody chose to address it in two days, when being told for the last four months that it was not possible to address at all!

My thanks to all at Vodafone who made this possible.

View solution in original position

dominocdp · ‎20-08-2014

I have given up trying to get these messages disabled

I have replied to the email that the team said I needed to for them to have access to my account - only to recieve another mail saying they could not access it due to a database migration and that I should contact them again.

I have had to disable the rSAP feature to stop getting these messages as it seems Vodafone refuse to deal with the issue.

Having been a vodafone customer since before GSM - this will be my last contract with them.

Retired-Sarah · ‎21-08-2014

Hi dominocdp,

Have you got your [#7xxxxxx] reference so we can look into this for you?

Thanks,

Sarah

dominocdp · ‎21-08-2014

Hi Sarah

Email reference is #7584427 - as i'd posted in a previous reply

Chris

Retired-Ian_ · ‎22-08-2014

Hi dominicdp,

We replied to you on 15 August asking you to contact us again, as your account details were migrating over to our new database.

If you can reply to that email, or send the information again, we'll be happy to help.

Thanks,

Ian

dominocdp · ‎22-08-2014

I have sent you the details requested - it is not my concern about your database status. That is a weak excuse for poor customer service.

As I stated in my post - I have given up trying to get this resolved -- I have had to disable the rsap feature to stop these messages -- I will be logging a complaint - and as soon as possible taking my contract elsewhere.

Retired-Matt_B · ‎22-08-2014

Hi dominiscdp,

You'll need to respond to the email before we can move forward with this.

Thanks,

Matt B

dominocdp · ‎22-08-2014

I have resent the information again - but as you can't even get my screen name right - I doubt if this issue will be resolved so that I can use rsap with my car's handsfree again.

Retired-Laura · ‎23-08-2014

Hi dominocdp,

We’ll be in touch as soon as we reach your email.

Cheers,

Laura

garymcq23 · ‎18-09-2014

hi im having the same problem and like to get it sorted if one of the technical team could get in touch with me please

Retired-Ian_ · ‎19-09-2014

Hi garymcq23,

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Thanks,

Ian

Community home

Configuration texts on rSAP disconnect!