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Other broadband queries

15% broadband bill increase

Mozambezi
4: Newbie

My Gigafast bill increased from £28.00 to £32.20 mid of contract. It is 15%. I'm unable to get any answers from India or web bot. No email was sent by Vodafone

 

Could you advise please? Emails, live people, Complaints?

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8 REPLIES 8
BandOfBrothers
17: Community Champion

Hi @Mozambezi 

 

This maybe due to RPI 

More here https://www.vodafone.co.uk/pricechanges 

Or maybe a discount has ended 

Live Chat,  customer services on 191 , 0333 3040191 or the Vodafone Social Media Team's via Twitter or Facebook can clarify as they have account access.

Contact-us-for-account-specific-queries. 

There is no account access via this forum unfortunately.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Mozambezi
4: Newbie

RPI is 4.5%.   

Increase is 15%

Interesting thing.... I was on 18 months contract.

Voodoo finished it on 12 months. Even my email says 18 months.

 

And  LOL. Price plan for new customers now £50.00

 

Now I wonder if they are going to cap speeds

 

##~##

 

 

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BandOfBrothers
17: Community Champion

Ok @Mozambezi 

 

Please do speak with customer services and they'll officially clarify.

We are customers here just like you and the Vodafone Social Media Team's can only access accounts if you contact them via Facebook or Twitter.

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Mozambezi
4: Newbie

I spoke to customer services. And only one explanation I've got - you are out of 18 month contract. It is terminated now on month 12. But we can sign you for same contract for £50 instead of £28 because your plan isn't available anymore

 

Here were no communication from Vodafone about price increase or termination.

 

I want to find complaints email or phone number in UK.

 

I wonder how legal this Voddooo move was.

 

I am aware what you are same people like me. I wish to find anyone who has had similar experience.

 

P.S.: I'm on this forum for 7 years now.

 

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BandOfBrothers
17: Community Champion

The Social Media Team's via Twitter or Facebook can help with complaints or use the link complaint. 

@Mozambezi 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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Jayach
16: Advanced member

Definitely complain Complaints Code of Practice | Vodafone and let us know how you get on.

Live chat is here: https://www.vodafone.co.uk/bbservcd/, probably fastest way to get a answer, but complain officially nevertheless.

Edit: What plan were you on?

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Mozambezi
4: Newbie

Well. I did complaint.

 

Answer was : you are out of contract, you can terminate at any time, we don't have plan you are on..... Or it is twice more expensive. If you don't like, you can fob off.

 

I'm waiting on my mobile contract to run out. Then likely changing to EE or Sky. Whatever is cheaper

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Mozambezi
4: Newbie

Gigafast 200 Mbps

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