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About five weeks with vodafone now after switching from EE. One of those weeks was spent holidaying away from home and using our host's wifi.
The week away was perfect... not a single WiFi dropout on our phones or iPads. The four weeks at home though. Absolute rubbish to the extent that my finger is now hovering over the change supplier button.
Two or more hours spent with first line customer service which resulted in nothing more than separating SSIDs, changing the DNS to Google and selecting a specific channel for the 2.4GHz band. Oh, I was told my guaranteed sync speed was being achieved. No fix for the problem though...
Level two support then phoned me to tell me that my guaranteed sync speed was being achieved which is super but the problem is about wifi. It has never been about sync speed.
i don't have the time, patience or inclination to give up my time to find a fix for something that should be supplied working, and based on what I read, will never be fixed... I pay for a service that should work and which I reasonably expect to work. It was never advertised as £XX.xx per month for substandard service.
My network is totally unchanged from when it was working perfectly hanging out of EE's Brightbox 2 router. The FTTC and copper wires to my house are the same too so the only thing different is the name on the bill and the... Modem/router. It doesn't really need Sherlock Holmes to work out where the problem most likely sits.
I really dont don't see Vodaphone as my ongoing provider based on four weeks of infuriating wifi dropouts that they appear to have their collective heads in the sand over. It's not as if this issue has never been mentioned before... I have not read of a single instance of VF fixing the poor / defective wifi issue. Only instances where people have bought their own router to replace the supplied item... ah, here's my brand new car, it doesn't always start so I'll just buy a new engine.
Under no circumstance should you join this atrocious service.
This is by far the most unreliable broadband service I have had to date. The connection constantly drops out everyday, perhaps more than 10 times.
The customer service is bad as their connectivity, an their technical support is non-existent. The connection is dreadful and the speed will fluctuate as and when it wants to.
Save yourself the aggravation and go with another provider. I've already have taken the matter to Ofcom and when I was advised to report it to the complaint department before taking it to the ombudsman, the guy in Vodafone said "Getting discounted 24 time in a day is normal!' Now I am awaiting for 28 days to take the matter to ombudsman.
In short, Vodafone broadband is an utter waste of time and money.
I've been using superfast 2 for over a month now and i'm very happy with the router too. I separated the wifi into 2.4G and 5G and keep most of my devices on the 5GHz network, with a printer and internet radio on the 2.4G. 5GHz performance is excellent and the beamforming really makes a difference. I have full signal almost throughout the flat with 433mbps wifi speed to the router. Sync speed to the vodafone network is 79.9mbps download and 20.0 upload, with real life speeds on connected devices of 75mbps at all times and positions in the flat.
2.4GHz wifi is a lot slower, 20-30mbps. But this is normal due to wifi interference and limited bandwidth available on this band (max 72mbps link speed)
Not sure if you're including the Gigafast service. I had Gigafast 500 installed a week ago and am very happy with it so far.
Installation guys were helpful and very polite. They installed the terminal box and router just by the bedroom window - not ideal placement - but it was a simple job for me to move the router to the other side of the room which made it fairly central to the (average sized 3-bed) property and it now gives good coverage in all rooms.
Speeds are 520M on CAT7 cable connected directly to the router, 12-20M on 2.4Ghz and 16-40M on 5Ghz depending on locations and kit.
No detectable drop-outs
Now able to stream HD video, and dowload game updates in seconds instead of hours (or days).
A vast improvement over my TalkTalk landline IP which only gave me 3M (!) at the best of times.
So yes - very happy!
It's been my experience that comments on any forums are mostly from those who experience problems and hardly anyone will post anything to say how pleased they are.
"why don't we have a list of routers that seem to work better but had no responses. I wait to be convinced either way.", an excellent idea! Vodafone, please respond!
I'm sorry to disagree, Talk Talk is not very good, at least as far as I'm cocerned, therefore, I'm researching other BB providers to switch when my contract with TT expires on 29 September 2019. So far, Vodafone is looking good, besides I already have an account for my daughter's mobile. I'd be interested to hear if anyone from Vodafone can really shed more light on their router for Superfast 1 & 2?
Very sorry to hear about your issue with Vodafone, please do write to Vodafone Director of Customer Services at his email address and request him to investigate and put it right. In the past, I have often written directly to very senior managers of companies that have produced the right results. Good luck!
I'd be interested to hear if anyone from Vodafone can really shed more light on their router for Superfast 1 & 2?
I wouldn't judge an ISP based on their router. It would be like judging a phone based on the supplied headphones! Having said that, I have also come from TalkTalk and found the Vodafone router generally superior to TalkTalk's HG633, e.g. gigabit ethernet ports. The TT router caused high battery drain on my mobile but the VF router doesn't. The only thing lacking on the VF router is the ability to set static routes. If you don't need that feature, then it is perfectly serviceable. In terms of connection stability, I am on Superfast 1 and so far I have lost a total of 2 minutes of uptime in 70 days and no disconnection in the last 20 days - good enough for me. This is with a cheap secondhand HG612 and an Asus RT-AC66U router though.
The speed is good but the WiFi is rubbish with regular dropouts. Hanging a spare old router off the main one helps but it still is far from reliable.
@Tim1889 - Took a while for my VF router to settle but after a few weeks it did seriously reduce the error counts & almost stopped dropping out, never did feel happy with the wifi (loads of breeze blocks in my place) so just turned it off, connected 2 spare routers in Bridge mode via ethernet & I got reliability with perhaps 1 dropout in 2 weeks, of course only you can decide if you should persevere or cut your losses.
Been only with them for just under a week. And I'm a happy customer (Superfast 2). It was a funny start though, as I used to be on Hypertopic (so these do not utilise phone lines), so when I received my VF router, I was told to get it ready for the engineer visit between 8am and 1pm. At 9am, I plugged it in, nothing happened, ok, so I unplugged it. At 12:30 I was getting impatient, so I plugged it in again, and tada, it connected! Btw, it's the very large router that is like the size of an A5 paper, it's the largest router I've ever had! Strangely though, perhaps the fact that it connected, made the engineer realised he or she was not needed, so actually nobody showed up. Anyway, I pretty much set it up myself, did a speed test on 2.4Ghz N, only did about 35-40mbps...but was told prior that speeds would vary in the first few days, not a problem. Switched it to the 5Ghz AC band, and speeds were about the 60Mbps range, not bad...uploads were always around the 20MBps speeds.
Thought that was the end of that, but 2 days later, BT Openreach engineer called me, saying he's coming today to connect my Fibre, really? I've already connected myself. Anyway engineer said he would still need to pop by (to the cabinet) and my internet may drop for 15-20 mins, which it did...but after the visit, the speeds went up another 10MBPS to around the 70MBPS mark. So all in all, very happy. Router is not bad either (well it's better be for the size!). Though compared to Hyperoptic which is fibre to the premises, and Vodafone is (I believe) Fibre to the cabinet, VF Superfast is slower to react, but coming from 30MBPS speeds previously, it's definately faster when downloading large files, and 20MBPS upload is a godsend, used to have only 1MBPS upload! All in all, a strange but good experience (everything works from the get go).
That's the problem with cable providers, huge download speeds but the upload is crap, and they tend not to advertise that!
I am very happy with the service I have received from Vodafone so far.
The speeds are exactly the same as I received via Plusnet.
I was updated from Vodafone from the start of the ordering process to going live.
Absolutely, no complaints here.
Support and the router they gave me are both rubbish but probably no worse than anyone else's.
I fixed the router's inability to sustain multiple wireless connections with a £20 Xiaomi attached to the Ethernet port.
I've posted a few times in this thread to say I was very happy with the VF service during the 2 years I was with them. I recently switched to Virgin because of the price/speed value. Sadly, VF slightly disappointed me right at the end with some billing incompetence, so I have a top tip for anyone cancelling. You will be told not to cancel your Direct Debit until after your final bill. Ignore that. Cancel your DD immediately, and then pay the final balance later. This is because, despite confirming your cancellation date by email, they will continue your service and full monthly payments, as if nothing happened, until you spend hours on the phone trying to re-cancel and reclaim your overpayments.
Strange you say that I had exactly the same experience, if you're leaving cancel the DD straight away, otherwise you're back to waiting for an advisor, then I had to point out to that they had sent an email & letter confirming cessation, then they told me I hadn't given 30 days notice so I asked where that was printed (it wasn't on 'we're glad you've joined us' or the 'sorry you're leaving' email, or the letter saying 'oh dear will you stay', it only took me 1 phone call but it was 45mins wasted out of my day, btw I didn't pay the 30 day notice period but you might want to check that if you are thinking of leaving
They sank to a new low today. Earlier this week they agreed to issue me with one of the new routers with functional wi-fi. Today they collected my old router and left a box. Inside the box was a router just like my old one except it didn't come with a working power supply.
I tried calling but gave up after an hour and 40 minutes as I had got through on the chat. They then informed me that the working router is only for new customers proceeded to try and sell me a two year contract extension. What they didn't do was anything useful with respect to my lack of broadband. Thankfully I was able to source a replacement power supply. It is almost as if they don't want to be in the home broadband business and are trying to drive away their customers.