Can I change from Openreach to Cityfibre (and vice versa) mid contract?

[jimmybond008]

So I am considering VF for a 24 month contract. However we know we will be moving during that time.
Vodafone use both OR and CF. In our current property it's CF but in London, where we are moving to, it's Openreach. So as the title asks, can we seemlessly change mid contract? I don't want to end up having to pay off our contract because VF use different networks in different areas....

Thanks for any accurate infrormation

[Jayach]

If Vodafone can supply a (hopefully Full Fibre) service at both addresses, I can see no reason why they wouldn't be able to move the account. If they are unable to supply a service at your new address, you should be free to leave penalty free.

How long do you think it may be before you move?

[jimmybond008]

Thanks for responding. Anywhere from 6 mounts to a year in the contract. I only asked because we were with a regional fibre provider who said if they didn’t cover the new area, we’d have to pay out the contract. Hence me now wanting to go with a ‘standard’ openreach supplier. I wouldn’t have even asked its just I then noticed that Vodafone use openreach and city fibre!

[CrimsonLiar]

The info is all in the VF terms and conditions that you'll find at the bottom of this page.  It's something that VF are actually pretty good at, though at the point of the move, they'll probably insist that you sign up for another 2 years!

[jimmybond008]

If that's the case I'll look elsewhere unless it's standard across the industry when someone moves?

[CrimsonLiar · Accepted solution]

The T&Cs you'd probably be subject to can be found at:

https://www.vodafone.co.uk/cs/groups/public/documents/document/vfcon112036.pdf

And it does stipulate that you could be required to accept a new agreement.

As I said though, regards moving home VFs terms are better than most in this way.  The only significantly better way is to go with a supplier that is willing to put you on a one-month rolling contract (they do exist), but charges are likely to be higher and you may have to pay upfront for the physical connection!

*This is from an Ex-Vodafone subscriber!  I'm now with BT and if I were to move the T&Cs allow BT to charge me a substantial termination fee.

[jimmybond008]

That's mad!

They all advertise you can move seemelssly yet you're saying BT charged you a termination fee??