Can Vodafone change settings on your router?

[nkclayton]

I have just been told by the online tech team that they have changed some advanced settings on my router to improve my connection that keeps dropping out. Specifically to help with the poor signal-to-noise level of my DSL line.

Can they actually do this? I have changed the admin password for the router so do they have a backdoor or was this just a 'placebo' solution by the support guy?  By 'placebo' I mean they didn't actually do anything except tell me that they had to make me feel better...

[Jayach]

OMG, the PPPoE session just renewed again, Vodafone must be doing something.

PPP Session Uptime

1 minute and 14 seconds

DSL still fine.

[nkclayton]

Thank you @Jayach. Cuts are zero in my stats.   Here's the full set:

DSL Status Information

DSL Mode

ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime

15 days, 23 hours, 27 minutes and 9 seconds

Line Coding

DMT

Status

Connected

Number of Cuts

0

Link Power State

L0

Line Quality

  Downstream Upstream

Current Rate	73893 kbps	20000 kbps
Maximum Rate	73684 kbps	24102 kbps
Signal-to-Noise Ratio	6.1 dB	6.7 dB
Attenuation	DS1 10.4 dB, DS2 21.7 dB, DS3 34.6 dB	US0 0.4 dB, US1 13.7 dB, US2 26.7 dB
Power	4.4 dBm	4.4 dBm
CRC Errors in last 23007 minute(s)	79	179
K (number of bytes in DMT frame)	0	0
R (number of bytes in RS code word)	6	16
S (RS code word size in DMT frame)	0.1051	0.3771
D (interleaver depth)	1	1
Delay	0 ms	0 ms

  Downstream Upstream

Super Frames	0	225376165
Super Frame Errors	79	179
RS Words	769919928	1757308631
RS Correctable Errors	15325	5792
RS Uncorrectable Errors	0	0

  Downstream Upstream

HEC Errors	0	0
OCD Errors	0	0
LCD Errors	0	0
Total Cells	2880864597	0
Data Cells	0	0
Bit Errors	0	0

  Downstream Upstream

Total ES	19	87
Total SES	9	0
Total UAS	76	28

[Jayach]

Absolutely nothing wrong with the actual DSL line. It has be up for over 2 weeks, without a break, so your problem is definately somewhere else.

Take a look under the main Status & Support page, and scroll down to PPP Session Uptime and see how long that has been.

Mine has renewed 3 times in the last day, each time cause a couple of minutes loss of internet, and results in a new I.P. address.

[nkclayton]

Mine always seems to say 'No Connection'.  It's saying it now as I post this message 🤔

[nkclayton]

I should also have added that I get these messages in the Event Log every half hour.  Are they relevant?

Date	Time	Category	Severity	Log Details
21.09.2024	12:11:59	wan	Info	Removing intercept reason: "wan_down"
21.09.2024	12:11:58	wan	Notice	Device:pppoe-wan
21.09.2024	11:41:57	wan	Info	Removing intercept reason: "wan_down"
21.09.2024	11:41:55	wan	Notice	Device:pppoe-wan
21.09.2024	11:11:55	wan	Info	Removing intercept reason: "wan_down"
21.09.2024	11:11:53	wan	Notice	Device:pppoe-wan
21.09.2024	10:41:54	wan	Info	Removing intercept reason: "wan_down"
21.09.2024	10:41:53	wan	Notice	Device:pppoe-wan

[Jayach]

Strangely we both seem to be suffering the same thing. (and it's not something that has happened to me in the last 4 years with Vodafone)

Quite what is going on I'm not sure, but basically the logical connection to Vodafone is failing and being renewed, getting a new I.P. address each time. It's happened to me at least 5 times in last day. It is nothing to do with the physical Openreach connection. (which is what the DSL stats are all about) but definately a Vodafone problem.

What gateway do you have in the router? I'm on Surry Quays (84.65.64.1), I wonder if you are on the same one?

[nkclayton]

I'm not sure.  I can't see anything that tells me specifically about the gateway.  Where would I find it?

What I can see is:

Firmware version: 22.1.0404-6421030-20240418064948-e334519f51b96000acd24870df08e1391f227716

Bootloader Version: U-Boot2019.07(07/13/2023-20:14:52+0000)5.04L.03@

Hardware Type & Version: PowerHub1_0

[Jayach]

It's under Status & Support, right below your I.P. address.

I've just had the longest break yet, it was down for about 20 minutes.

I'm hoping that may mean they have fixed something.

[nkclayton]

Sorry @Jayach I must be being dumb but I still can't see the Gateway version.  Here's a screen shot of where I think you are directing me.

Am I in the right place?  Thanks.  Neil

[nkclayton]

Just went back to look at the screen shot you posted earlier and it says you have a 'Vodafone Wi-Fi Hub' but mine reports a 'Vodafone Power Hub' so I guess we are using different kit which is why I can't see the Gateway version.