Can no longer split wifi -

[pengipete]

Have been with vodadone for broadband for three months (and have hated every minute of it).

The latest joke - I had to reset my router to factory defaults to try to deal with a samba-sharing problem.  The router page in my browser now tells me that "Super wifi is running your wifi" and the option to split the wifi signal has disappeared.  I don't have "super wifi" - I have their hub and that's all,  They tell that I now have to use my mobile to change settings but no split-wifi settings exist in there either and all that useless app does is tell me to configure some hardware "booster" that I neither have nor need.   

Is this it now - we are banned from splitting wifi?    I have "smart" devices throughout my house including all of my lighting - without being able to use the 2.4G band, I am now stuck.   (I know I can throw my money at buying a router but given the other problems I've had with this shower since day one, I REALLY am not up for that).

Can someone tell me - is there some way to access that wifi-splitting option without having to submit ANOTHER complaint (one has been running for three months already - from the day they failed to activate the service - another is that I still can't fully access my account.  You might guess, I'm sick to death of vodafone and if this is deliberate, I'm going to go ballistic)

[PaulGee]

Also found a possible solution to force Android to connect to 2.4.

https://support.plume.com/hc/en-gb/articles/360011596233-My-device-is-only-compatible-with-2-4Ghz-ne... 

Edit: WiFi Analyzer doesn't seem to work on Android 12 !

[pengipete]

No-one should have to jump through such ludicrous hoops - why the hell should customers have to buy another mobile or get someone to push their wheelchair halfway up the street?

I did get another waste of time reply from vodafone's fake "management team" - and yet again, I replied immediately and got an "out of office" reply - and am again being ignored.   They make me sick.   

[PaulGee]

pengipete - I agree. 

ZinGeRs - Downloaded and installed your .apk Thanks. That looks better... I don't think it should auto update, as it was not installed from play store.

But logging into router it still suggests "Super Wi-Fi is running your Wi-Fi settings", so still can't make changes.

[ZinGeRs]

Oh?? Always used that to split my WiFi and it had stayed split until I finally took their pos router out and replaced it with my own

[PaulGee]

Maybe the only option is to restore the router to the factory default and then try to connect 25+  smart home devices....

Don't think I'll be doing that tonight !! As usual updates often take us backwards. 

[Jayach]

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@PaulGee wrote:

But logging into router it still suggests "Super Wi-Fi is running your Wi-Fi settings", so still can't make changes.

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That's because your router is getting the wrong configuration file. Try using live chat and explaining that you have that message, but are not on Pro. They should be able to correct your account.

https://www.vodafone.co.uk/bbservcd/

[PaulGee]

Thanks,  I will try to explain it to them again  now I know a little more. 

[Jayach]

Probably worth making a note of the serial number of the router before you contact them, as they should ask for it.

You can get it by logging into the router under Status & Support. (save having to turn the router over)

[pengipete]

If anyone does get this sorted, could you please post back with details - vodafone have given me a raft of excuses about the many issues with the app, account software and web portal and are trying to say that it's a one-off problem that only affects me.   It seems clear to me that these are known faults with their entire system.

[Jayach]

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@pengipete wrote:

If anyone does get this sorted, could you please post back with details - vodafone have given me a raft of excuses about the many issues with the app, account software and web portal and are trying to say that it's a one-off problem that only affects me.   It seems clear to me that these are known faults with their entire system.

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What problem are you referring to? Not being able to split the Wi-Fi is a deliberate decision on Vodafone's part.

Getting the wrong configuration on the router is, AFAIK, down to your account being incorrectly setup. (they call it provisioned)