Just tried signing up for a broadband service via Chat (keeping my existing provider however having an additional line with Vodafone) - No issues doing this so I selected the service.
ID checks all went through however after the credit check I could only be offered a lower service.
I was somewhat confused as I know I have a high credit score, so declined signing up and have chosen to challenge the credit check (now a 10 day wait)
My next step has been Experian, which shows a credit band of 'Excellent' and a credit score of '999'
I don't know how long it takes for this mornings credit check to show up with Experian, but I'm worried its going to affect my score.
Has anyone had any similar issue(s)? - wondering how quickly it got resolved (if it got resolved) etc. etc.
I can only think my data was inputted incorrectly otherwise nothing computes.
Thanks
