FTTP install/upgrade

[1rtomlinson]

Good evening 

I'm trying to place an order/upgrade to full fibre however it's not showing as an option when I put my address details in.

When I do the same search on BT, Plusnet, EE etc they all say it is available.  

Is there anything that can be done re this or do I just need to move to one of the other providers?

Thanks 

[CrimsonLiar]

Sometimes you have to bite the bullet and give the sales team a call.  Just make sure you don't get manoeuvred into taking something you don't want.  It's a good idea to go in with all the info, so find out how much the competition intends to charge you.

FYI - this doesn't always work, it's why I'm now a BT customer rather than a VF customer.  The offer I went with from BT was a personalised one, having enquired months previous and holding back, so it's likely VF would not have been able to price match on an offer they couldn't view.  

[Jayach]

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@1rtomlinson wrote:

Is there anything that can be done re this or do I just need to move to one of the other providers?

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Just go with someone who wants you, and get on with your life.

Trying to understand why Vodafone do what they do, is just not worth the effort.

[Cynric]

@1rtomlinson Some details from BT about WBC FTTP at this link https://www.bt.com/bt-plc/assets/documents/sinet/sins/downloads/509v1p7.pdf

[1rtomlinson]

Good afternoon

It did eventually show up to order and I was able to place and order and got it installed yesterday.

Thanks