I keep receiving a notification saying 'something isn't quite right with my personal information'

[KitF]

I am currently trying to purchase a monthly broadband, however, in the secure checkout stage I keep getting a prompt that states 'something isn't quite right with my personal details'. None of my information is incorrect as far as I am aware and even after clearing cache, cookies and history, the issue continues.

Is there anything I can do to fix this?

Thanks

[Effie]

Hey @KitF I hope you're well! Are you trying to purchase the broadband through the Vodafone website or a third party site? 

[KitF]

I am trying to purchase it through the Vodafone website.

[Effie]

Thanks for letting me know @KitF Are you an existing customer or a brand new customer to Vodafone? 

[KitF]

I am a brand new customer

[Effie]

Thanks @KitF Have you tried all of the following steps:

- Try a different device

- Try a different browser

- Double check your address in the Royal Mail postcode checker to ensure you are typing it the same as this is the format our system uses

- Make sure there are no extra spaces when typing in your postcode

- Manually typing your address instead of copy and pasting it or using the address finder tool

[KitF]

I've tried all the steps, but none seem to be making a difference 

[Effie]

Thank you for trying those steps for me @KitF 

If you sill want the order placing, you can do this via our Sales team on 0333 3040 191. 

If you have a screenshot of the error message you receive when filling out the online order, please pop it over to us here and I can raise this to our Specialist team who are investigating the issue 🙂

[KitF]

Here is a screenshot of the error message.

Thank you for all your help, I will call to order.

[Effie]

Thanks for raising this to us @KitF and for sending over that screenshot. I've sent the information over to the team now so we can get this issue investigated.