One Touch Switch Didn't Work

[Chriswlowe]

Hi ,

I just switched from TalkTalk to Vodafone, involving a cityfibre line install. I was under the impression that the One Touch Switch service should have handled the cancellation, even between different networks.

Vodafone have activated my new line on 03/02/25, but my TalkTalk service has not ended.

TalkTalk confirmed they were informed about the switch but without a specified date. Vodafone told me the switch wasn't processed, yet TalkTalk received the switch notification, indicating I input the details correctly. The lack of an activation date from Vodafone has now resulted in me paying an extra £70 for two months of overlapping services.

Any help with resolving this would be greatly appreciated!

Thanks

[Jayach]

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@Chriswlowe wrote:
I just switched from TalkTalk to Vodafone, involving a cityfibre line install. I was under the impression that the One Touch Switch service should have handled the cancellation, even between different networks.

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Yes, that's the way it should work, but it seems to be having problems.

Ofcom Probes Deeper into Flaws of New UK Broadband Switching Process - ISPreview UK

[MakeMyDay]

Sue OfCon / OTSCO for fale/missleading publication on the service :-}  Not a typo OfCcon, as they're more of a 'con'  than they are on Communication of totally hones publication, e.g. the spin on OTS.
But sock horror they aren't actually accountable for any consumer delivery failures, of what they're (supposed ) to 'regulate', of little actual use to consumers.