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New to Vodafone - internet not working properly

Newbie22
2: Seeker
2: Seeker

‎10-04-2022 05:32 PM

I can see from other posts that the problem I'm having looks like it's shared by others, but is not giving me a lot of faith as a new customer. The Nationwide app on my phone and website on computer won't let me login. Couldn't pay insurance on MoreThan website. All works fine when I'm using mobile (non-Vodafone) data.

Online chat yesterday morning said it was controls that should be set to off, and would be working in 24 hours. Didn't.

Call to tech support today said controls should be on and fixed it while i was on phone. App and website worked. 30 mins later when i checked, they weren't working again.

I've never had a problem like this with a previous provider. Beginning to regret the switch if basic web requirements like internet banking are going to be a problem.

Does anyone know what the problem is and if Vodafone have given estimated time to fix?

12 REPLIES 12

tenbeans86
2: Seeker
2: Seeker
In response to Jayach

‎18-08-2023 07:17 PM

Https websites were the common factor and changing the DNS fixed it. Whether there was some other underlying issue that was the real problem I don’t know but it worked for me so worth a try. Or don’t if you don’t want to. It’s your call.

0 Thanks

Ripshod
16: Advanced member
16: Advanced member
In response to tenbeans86

‎18-08-2023 08:36 PM

I can't see this being true tbh. Secure websites automatically redirect http requests to https themselves these days. There's nothing on vodafone's dns that could possibly disable or circumvent that. 

tenbeans86
2: Seeker
2: Seeker
In response to Ripshod

‎18-08-2023 09:14 PM

I can’t explain it either but it worked. I discovered it accidentally. I was connected to a workplace VPN but I wasn’t sending internet traffic through it so was using the local default gateway. I discovered that it was using the DNS server over the VPN. When I disconnected from the VPN it broke again. That is when I tried the DNS setting.

 

A strange detail is that it only affected https sites they had visited before. If they hadn’t visited it before it was fine. Maybe some caching? Also manually typing https at the start of the address worked.

 

After I changed the setting, I changed it back to automatic and it broke again so that confirmed it for me. Can’t explain it, it would probably need more investigation but it worked so I’m happy.