Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Using a second hand Power Hub

d146895x
2: Seeker
2: Seeker

‎07-01-2025 05:35 PM

Bought a Vodafone Power Hub online (new, boxed) and thought I would be able to simply swap it out with my existing Vodafone router. However, the "Internet" LED stays red and the LED on the front is flashing red. Also my VOIP phone doesn't work. Do I need to contact Vodafone to "Enable" my new (to me) Power Hub or should it work out of the box?
I am FTTP and the fibre modem is all green. Reinstating my "Old" Vodafone router has everything working normally.

0 Thanks
1 REPLY 1

Ripshod
16: Advanced member
16: Advanced member

‎07-01-2025 05:46 PM

The router you bought is provisioned on a different, likely dead account. You may have a chance of getting vodafone to provision it to your account but that chance is very small.