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Ported out my mobile number and now I have no access to my broadband account?

WelshPaul
16: Advanced member
16: Advanced member

I had Broadband, landline and a pay monthly mobile with Vodafone.

 

I have ported out my mobile number to another network.

(It was not part of my broadband deal, pricing or package)

 

My online account is showing as closed with no active plans and I can no longer view my landline or broadband account?

Screenshot 2022-04-14 at 12.35.04.png

2 REPLIES 2

WelshPaul
16: Advanced member
16: Advanced member

WHOA - PANIC OVER

Turns out that I was logging in to the wrong online account! 👀

Amanda
Community Manager
Community Manager

Thanks for letting us know @WelshPaul - I'm glad it's sorted 😎