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Other broadband queries

Rockspace Wifi Repeater can't get IP address

Amylittlehands
2: Seeker

Hi there,

 

I bought a Rockspace wifi repeater as the wifi from my Vodafone router is shocking upstairs (it's in the optimal place, no reflective surfaces near it etc).

 

The extender can connect to the router fine and is assigned an IP address, but as soon as I try to connect ANY device to the extender it throws up an issue saying "Connected, Not Secured" and "Failed to obtain IP address". The only way to "fix" it is to manually change the IP address on the device, which I have to do very often.

 

Now, I know this is a 3rd party extender, but I got in touch with their technical support team and they are insistent it is an issue with Vodafone and their IP address assignment.

 

What can be done please? As during these times I am working from home like everyone else, I need wifi more than ever.

 

Previous steps taken:

 

- Completely rebooted AND did factory reset on router and extender

- Spoke with an advisor online and changed the wifi channel and other settings

 

Please can someone look into this as a matter of urgency? I have done all troubleshooting methods as listed on Vodafones website. This needs actual tech help and not some guides please.

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11 REPLIES 11
Jayach
15: Advanced member

It sounds like the extender may not be configured correctly. Do you have the full model number for the extender.

The extender should be fairly transparent and the IP addresses should still be issued by the Vodafone router.

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Amylittlehands
2: Seeker

Hi,

 

Thanks for replying. Yep model is:

AC1200 Dual Band Wi-Fi Repeater

RSD608

 

I setup the repeater as stated in the instructions, the signal is very strong and it can connect to the router itself. It's just any devices trying to connect to the repeater can't get an IP address without me constantly manually changing it on the device.

 

There's zero settings in the repeater settings page that's useful, just the SSID name and password really. And the ability to blacklist devices

 

Thanks

Amy

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Jayach
15: Advanced member

Is this the one? https://www.amazon.co.uk/dp/B08LVFVN7Q/ref=dp_prsubs_1

How are you setting it up? Are you using the WPS function?

You say it is getting an IP address, what is it? I ask as the notes say its default is 192.168.0.254 and the default for the Vodafone router is 192.168.1.1 and I am wondering if there are subnet issues.

Does it have it's own SSID or does it rebroadcast the Vodafone one(s)?

 

Basically just thinking out-loud, trying to understand the problem.

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Amylittlehands
2: Seeker

Yep that's the one :Smiling:

 

Setting it up:

- Yep WPS. The setup was fine and it discovered the wifi, then split them to 2.4 and 5

 

IP Address:

- I have no way of finding out the IP address, can't seem to find it in the vodafone router page

 

In the rockspace login page there's only options to change the SSID names, passwords and change it from repeater to AP mode. No mention of subnet, but yes that sounds likely if the default IP is 192.168.0.254

 

It looks to me like it creates it's own SSID's, as the original wifi connections are still available

 

All good, really appreciate you trying to help!

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Jayach
15: Advanced member

I'm a bit stumped then. There doesn't seem to be much that could go wrong with the WPS setup.

Hopefully someone else may have more ideas.:Sad_face:

 

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Amylittlehands
2: Seeker

No problem.

 

Can anyone at vodafone get back to me ASAP please? I can't even get a stable connection on the normal wifi

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Cynric
8: Helper

If you have the Vodafone THG3000 router it appears, in other threads on this forum, to automatically hunt for what it thinks is the best channel number. I could be that your devices are not following the channel change.

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Amylittlehands
2: Seeker

Thanks for this. I narrowed the issue down though, it seems the repeater is on a different subnet mask to vodafone 192.168.0.254 as opposed to 192.168.1.254.

 

No idea how to solve that.

 

I also tried my TP-Link WA850RE, same issue ...

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Jayach
15: Advanced member

@Amylittlehands wrote:

Thanks for this. I narrowed the issue down though, it seems the repeater is on a different subnet mask to vodafone 192.168.0.254 as opposed to 192.168.1.254.


If that is the problem (but I don't think it is any more as if it is set up via  WPS it should have been given a new IP address) then just change the Vodafone router to 192.168.0.1. It's how mine is set as I already had other devices using that subnet. Photo attached.

This page (if you haven't already found it) may help in identifying how the extender is configured.

https://rerockspace-local.com/how-to-access-the-login-page-of-rockspace-extender/

 


@Amylittlehands wrote:

I also tried my TP-Link WA850RE, same issue ...


That is a little more worrying as if you can't get that to work either the problem may be more than just a configuration one. Do you have any problems connecting devices direct to the Vodafone WiFi?

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Jayach
15: Advanced member

@Cynric wrote:

If you have the Vodafone THG3000 router it appears, in other threads on this forum, to automatically hunt for what it thinks is the best channel number. I could be that your devices are not following the channel change.


Devices will always connect to the new channel, the problems occur if the channel is 12 or 13 as devices not configured to be set to Europe can't see those channels.

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Cynric
8: Helper

When I first got my THG3000 it did odd things when setup as 192.168.0.1 but behaved when 192.168.1.1. Now this was a while ago and the firmware has probably changed since. However it's moot as I have done other things on the local LAN and the THG3000 is effectively a modem.

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