Setup Asus Rapture GT-AX11000

[LA113]

Hi everyone,

I'm been trying to setup my Asus Rapture GT-AX11000 for hours with not success. My setup is as follows:

- Vodafone (VF) router switched off. 

- Asus router plugged in and switched on. 

- ethernet cable plugged into ONT box and other end plugged into Asus router WAN port (blue port). 

- Ethernet cable works with VF router so no issue there. 

- Asus router using latest firmware as of today: 3.0.0.4.386_49599

- I've reset the router about 3 times using a PIN and tried the below configuration everytime. 

- Broadband  is my broadband superfast 100 fibre

I've done the following so far:

- Got my PPPoE username and password, and confirmed that they're correct with 2 VF support people.

Username: dsl<9 digit number>@broadband.vodafone.co.uk

Password: <8 string password>

- I was also allocated a static IP address and got the confirmation email. I also confirmed the address is assign by checking the VF router and googling whats my IP.

I've tried setting up the connection using the PPPoE, Static IP and Automatic IP on the Asus WAN setup page using the following settings:

Static IP:

-------------

Basic Config:

- Enable WAN: yes

- Enable NAT: yes

- NAT Type: Symmetric

- Enable UPnP: No

- Enable WAN Aggregation: No

-------------

WAN IP Settings:

- Get WAN IP automatically: No

- IP Address: used IP given to me by VF.

- Subnet Mask: 255.255.255.0

- Default Gateway: got this off the VF router, starts with 84.

-------------

WAN DNS Setting:

- DNS Server: got this off the VF router too, starts with 90.

- DNS Privacy Policy: None

-------------

Account Settings:

- Authentication: when I set this to None, the dashboard shows "Connected" but no internet and ping to 8.8.8.8 is failing. When I change it to 802.1x MD5 the dashboard shows "Invalid Account or Password, please modify it" - the tech people I spoke to, say the details are correct and that my VF router use the same details. 

- PPP Echo Interval: 6

- PPP Echo Max Failures: 10

---------

Special Requirements from ISP:

- Host: <left blank>

- MAC Address: <left blank>

- Extend the TTL value: No

- Spoof LAN TTL value: No

Under the LAN - > IPTV menu I've selected manual setting for Select ISP Profile and have tried all 3 of these settings:

---------

- Internet: VID 101   PRIO   0

- Internet: VID 911   PRIO   0

- Internet: VID <left blank>   PRIO   0

The above settings give me the same message on the dashboard: "Invalid Account or Password, please modify it"

PPPoE:

-------------

Basic Config:

- Enable WAN: Yes

- Enable NAT: Yes

- NAT Type: Symmetric

- Enable UPnP: No

-------------

WAN IP Settings:

- Get WAN IP automatically: No

- IP Address: used IP given to me by VF.

- Subnet Mask: 255.255.255.0

- Default Gateway: got this off the VF router, starts with 84.

-------------

WAN DNS Setting:

- DNS Server: got this off the VF router too, starts with 90.

- DNS Privacy Policy: None

-------------

Account Settings:

- Username: dsl<9 digit number>@broadband.vodafone.co.uk

- Password: VF password: <8 string password>

- PPP Authentication: Auto

- Disconnect after: 0

- PPP Echo Interval: 6

- MTU: 1492

- MRU: 1492

- Service Name: <left blank>

- Access Concentrator Name: <left blank>

- Host-Uniq: <left blank>

- Internet Detection: PPP Echo

- PPP Echo Interval: 6

- PPP Echo Max Failures: 10

- Additional pppd options: <left blank>

---------

Special Requirements from ISP:

- Enable VPN + DHCP Connection: Yes

- Host: <left blank>

- MAC Address: <left blank>

- Extend the TTL value: No

- Spoof LAN TTL value: No

Under the LAN - > IPTV menu I've selected manual setting for Select ISP Profile and have tried all 3 of these settings:

---------

- Internet: VID 101   PRIO   0

- Internet: VID 911   PRIO   0

- Internet: VID <left blank>   PRIO   0

I would really appreciate some help with the above, if the settings look good and it is a username and password issue please let me know who I can speak to. The support people I have spoken to say the details are correct <I even spelt it out to them> and they confirmed the details are correct. 

[Jayach]

I've not gone through all your settings, but this looks wrong:

WAN IP Settings:

- Get WAN IP automatically: No

- IP Address: used IP given to me by VF.

- Subnet Mask: 255.255.255.0

- Default Gateway: got this off the VF router, starts with 84.

You still need to let the router get its configuration from Vodafone, that is why you have the PPPoE settings.

[LA113]

Hi Jayach,

Thanks for taking the time to review and respond to my query, unfortunately the suggestion didn't work, the results are as follows:

I set the PPPoE "get the WAN IP automatically" to yes, I also tried the 3 various VLAN ID's as follows:

VLAN ID: 101

Dashboard message: Disconnected

VLAN ID: 911

Dashboard message: Disconnected

VLAN ID: None & 0

Dashboard message: Invalid account or password, please modify

For all the VLAN ID's mentioned above I noticed the following:

IP address being displayed on the Network Map page is 0.0.0.0 and below that is 169.254.56.236 (APIPA) (not sure why two WAN IP blocks are showing when dual WAN is off) on the dashboard page the WAN is 0.0.0.0.

The PPPoE credentails were still the same for all VLAN changes and the PRIO was set to 0 for 101 and 911.

When checking the network logs I noticed that the date is wrong: 5 May, I wonder if this could be causing an issue?

Thanks again. 

[Ripshod]

Sounds like some error has occurred in the user details - the font vodafone use make it easy to mistake a character for something else. Check you have the right details.

Sounds like your service is via openreach, the only setting getting any response from the router is vlanid disabled. 

[LA113]

Hi Ripshod,

Thanks for the reply. 

I spoke to 2 VF support people and spelt out the username and password using the phonetic alphabet and they confirmed it was right. I also chatted with another VF support person who pasted the credentials into a chat. 

I also asked one of the VF support people to confirm that the username and password were applied to my router - I gave the routers serial number, the person confirmed the credentials were in use.

Could the date issue on my router cause an issue (5 May is appearing in my logs) ? 

Thanks again. 

[Ripshod]

vf support peeps can only access the vf router. They're telling porkies again. 

[LA113]

Yeah, feels like I'm fighting an up hill battle. 

[Ripshod]

I notice you mention:

"IP address being displayed on the Network Map page is 0.0.0.0 and below that is 169.254.56.236 (APIPA) (not sure why two WAN IP blocks are showing when dual WAN is off) on the dashboard page the WAN is 0.0.0.0."

Go to WAN>Internet Settings. Down the page is the "Special Requirements from ISP". Disable the "Enable VPN + DHCP Connection".

[Jayach]

I don't know that router, but most have a setup wizard, so personally I would reset to factory default and try the wizard. As @Ripshod said getting the "Invalid account or password, please modify" makes it sound like at that time you had the settings correct, but username/password wrong.

I wouldn't worry about the time, that will probably be updated once you connect.

[CrimsonLiar · Accepted solution]

You have to get them to cut and paste the un and pass to you, honestly, they make so many errors!

On your first setup, follow the KISS approach - Keep It SimpleS!

Your connection is going to be PPPoE, and let the Vodafone servers set the Static IP for you.  This will also set up DNS servers that you can change later, once you have the connection working.  If your connection is through OpenReach, you don't need to use the IPTV settings at all, but if you are connected through CityFibre then you'll need to use:  LAN> IPTV> manual> internet VID: 911.   *This setting should be moved to WAN> Internet Connection, in the very next release (unless Asus change their minds).

Once it's up and running you can turn off uPnP and set your preferred DNS servers

@Ripshod seeing 2 WAP IPs suggests that this is a Smart ONT that is actually bridging the connection:  The image below in my VDSL info, complete with the secondary WAN connection to 192.168.131.1 - my modem!

*Mods there is ABSOLUTELY no information that identifies my network in the image above.  If you don't understand then please ask a question rather than just mindlessly deleting it!

**May the 5th (why couldn't it be May the 4th) is the default date that Asus router currently use when they've not been able to retrieve the correct date & time