Unbreakable delay in reconnecting

[Remidiah]

Does anyone know how long it takes to get online and re-connected to a website after the fixed line BBand fails and the unbreakable Dongle kicks in? 

I want to know as our choice of supplier is 100% dependant on the reconnect time as that's the period our PoS/card  machines will stop working. 

3 people at Voda have said they don't know.

1 said a nano second!  Plain stupid as the terms imply a change of IP address to a dynamic mobile so I am expecting it to be pretty much the same as BTs 2-3 minutes

Most reviews say "at least" a minute.

There is nothing in the Voda T&Cs.

If no answer then we'll move all our site's to another BBand supplier

Help!

[Effie]

Hi @Remidiah There is no exact time scale as it is all dependent on the network status and coverage in your area at the time but the general advice and consensus we have been given by the Broadband Tech team is ideally within 1 minute but no longer than 5 minutes to connect. 

[Ripshod]

Wow, that's amazing!

The way I understand it the dongle is constantly connected with zero traffic, so it should be down to how quickly the router detects a fault and switches WAN.

From the times given I'm obviously wrong. 

[Remidiah]

This all seems rather vague.

The unbreakable element is vital to many businesses yet from what you say there is no SLA, and certainly no contractual requirement, that requires Vodafone to reconnect within a maximum disconnection period. (unless there is an outage of the local mobile network).  Without such a contractual requirement Vodafone no doubt escapes liabilities that would flow from Breach of Contract yet my business would continue to haemorrhage money. 

Please let me know why I should pay for your service when at least one other solution provider achieves full service reconnection within 10 seconds and continues to apply the users pre-existing IP address throughout the period of change?

[Jayach]

As I believe the router has to reboot to pick up the dongle connection, | would say a good couple of minutes.

[Jayach]

Also, if you are using PoS services, you should be looking at business broadband.

[Remidiah]

entirely agree, we are going with a business service yet just trying to find the best unbreakable with the shortest outage period - linked to reliable Fixed line BBand. 

[Jayach]

If you are looking at business broadband, you are looking in the wrong place. This is the Home broadband & landline forum. We are all users here, you won't get an official reply from Vodafone here.

I have no idea of their business offerings.

[CrimsonLiar]

I believe the industry standard is to have a 5-second detect time, and that would need to fail 12 times before the secondary WAN interface kicks in.  So that's probably just over a minute, no reboot needed.  That said Vodafone is a law unto itself so it could be anything!

[Cynric]

.@Remidiah Just wondering what the PoS manuals says about re-connecting etc.

I help a local charity and the one we have will fail-over to a mode which saves the transactions in the device until the internet connection is back. It can store the transactions for a considerable time (days or until the device is full) and along the status bar at the top of the screen it shows the number of transactions waiting to sync.  Obviously it could well be our device and useage does not fit at all with your requirements.