I used Vodafone broadband for a week in October 2022 and cancelled it, because the wifi wasn't good enough. I was told I wouldn't be charged as I was within my activation cancellation period (or whatever its called).
Vodafone didn't automatically send out a prepaid box to send the router back - you have to go through all the hoops yourself to get that ordered. (After talking to someone when cancelling it, I was told one would be sent to me) I had to call up another couple of times to get one ordered and to make sure I wouldn't be billed, because I kept receiving text messages saying I would be.
Each month I've had to call up as I was getting billed for a service that was cancelled. In January 2023, I wasted an hour of my day speaking to different people to make sure that I wouldn't be billed again, the charges refunded and that I would never have to contact Vodafone again about this matter. The agent on the call checked twice and said that's it all sorted this time and that the direct debit has been cancelled.
This morning (2/2/23) I received a text message from my credit rating app to tell me I've missed a payment, which I've never done in my life. It showed as Vodafone - the contract that I had cancelled 4 months ago. They're still trying to charge me for a cancelled service and giving me more stress every time their name shows up.
I was naturally fuming this morning because of this, as I'm in the middle of applying for a loan, which this will absolutely screw up, because of the big drop of points.
I want everyone to see this, to see the sort of company you might be considering to use, because they're cheap.
Speaking to agents over the phone has gotten me no where over the last few months, so there's no point contacting them again. It needs to be moved up the ladder or over to the ombudsman next. It's been such a huge mistake trying to save some money in these times and use Vodafone.
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