cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Vodafone users can not see my website it need whitelisting

clickreturn
2: Seeker
2: Seeker

Vodafone users are blocked from seeing our site: www.hymb.com

They get a message saying:

"SecureNet Blocked your website
The website http://www.hymb.com/
is blocked by your content filters for the
category At this moment it is not
possible to show the blocked categories."

 

We have checked & there does not seem to be anything wrong with the website so can you please unblock it?

 

 

8 REPLIES 8

Amanda
Community Manager
Community Manager

Thanks for reaching out to us @clickreturn - I've requested that our Specialist team review the classification for you. 

The reference for this is INC000004640285 and I'll let you know when I have an update 👍

MarkWeinreb
4: Newbie

@clickreturn 

 

I just clicked on the link you supplied, and although I canget to your site I get a “page not found” error. To me, this is a sign that your default home page, usually index.html or index.htm is missing.

HI Mark the link i Copied in for some reason is wrong. had a "/is" on the end for some reason which is not a page.

The website works perfectly in browsers & mobile phones.

All except Vodafone network?

http://www.hymb.com/

 

any ideas?

 

 

 

 

I've raised this to be reviewed @clickreturn and I'll let you know when we hear something 👍

@clickreturn Ok, Using the corrected link, I’ve no problem accessing your site using Vodafone broadband and Vodafone mobile.

 

There must be something on your home page that fall foul of the filters. Can’t see what it could be, but it could be some text that isn’t displayed.

Amanda
Community Manager
Community Manager

Hi @clickreturn - I just wanted to pop on to let you know this is still being reviewed. 

I'll continue to monitor it and be in touch once I have an update. 

Mark
Community Manager
Community Manager

Hey @clickreturn, our team have reviewed your site and have reclassified it as 'sport'. You should experience no issues accessing it after 6pm this evening. If you receive any reports of our customers experiencing problems after this time, just pop us another message 😊

CrimsonLiar
16: Advanced member
16: Advanced member

http://www.blocked.org.uk is a nice easy way to see if a site is being blocked, and in some cases, if it has previously been blocked.