Voxi/Vodafone

[CammyC89]

Been with voxi for a few years and only recently got a Vodafone broadband connection. 

unable to log into Vodafone as it says it doesn’t support voxi accounts. 

also can’t call Vodafone as puts me through to voxi who then cut you off as they don’t have a phone team 

anyone any idea? 

[Jayach]

Are you logging in to Vodafone with the email address you used to sign up to broadband?

https://myaccount.vodafone.co.uk/account/summary

[CammyC89]

Well I only have one email address so yes. 

both accounts are under the same email, hence the issue. 

[Jayach]

Your broadband should have a landline number, so perhaps try logging in with that?

Edit: Do it in an incognito/private tab, so the cookies don't get confused

[CammyC89]

Turns out my account has been cancelled even though I was only activated this morning 

[Jayach]

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@CammyC89 wrote:

Turns out my account has been cancelled even though I was only activated this morning 

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So the broadband isn't working? You didn't mention that.

[CammyC89]

The broadband is working. 

[Jayach]

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@CammyC89 wrote:

The broadband is working. 

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And yet they cancelled it? Curiouser and curiouser!

I can't believe I'm about to suggest this, but perhaps the social media team can shed some light on what is happening.

Contact us about account related queries - Community home (vodafone.co.uk)

If you do contact them, give them a link to this thread.

[CammyC89]

Finally got through to someone on chat who said it will take a week to sort! 

compensation has been applied to my non existent account aswell due to the 6 month delay but even that’s incorrect as two missed visits. Complete shambles. 

[Jayach]

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@CammyC89 wrote:

Finally got through to someone on chat who said it will take a week to sort! 

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I wonder how they are going to do that? Do let us know how you get on.