Why have I missed out on a discount when my neighbour is still being offered it?

[Anonymous]

My next-door neighbour has just accepted a discount offer from Vodafone for  Gigafast 900Mb.  It is for 12 Months at £35.00. The offer runs out on 31st March 2022. I had spotted this deal weeks ago, but the VF operative setting me up said it no longer applied in my area. Now I find that it does. I have been diddled!  I pay£70.00 + £$8.00 for landline. 

What would folk advise? 

[Jayach]

Firstly the £8.00 will be for inclusive calls, not landline.

Secondly it will be a 24 month contract.

If it is this deal, perhaps it is only available on-line. Personally I would never sign up over the phone, too many opportunities for misunderstandings.

The above is based on my understanding of Vodafone's pricing. I may be wrong.

[Jayach]

Also I hope your neighbour used this link when signing up, so that they could get their £150 voucher .Vodafone - £150 Gift Card (giftcloud.com)

Try following the link and use your details to see if the offer was available to you.

[Anonymous]

Good news. I called CS early this morning before the queues built up. I got an onshore operative.  I told her about my neighbour's deal. She explained that they sometimes switch deals on and off. I remarked that the ombudsman would take a very dim view of such practice.  The operative promised to call me back after speaking to her manager from 9.00 am. She did so and put me through to sales, who scrapped my old contract and put me on a 12 month contract at £35.00 per month - the discount I should have got in the first place. At the same time they confirmed my static IP, which they assured me would give the symmetrical 900MB and low latency I thought I was paying for. My first speed test is encouraging. >940Mb up and downstream and latency at 6ms. 

At the same time I have solved a major gripe regarding the performance of my connection. High latency. Low speed.  

[Jayach]

Good news. An agent who calls back when they say they will and gets the problems resolved promptly. They need a few (actually lots) more of those.

[BandOfBrothers]

Have a word with Vodafone Customer Support and put what you've written across to them @Anonymous