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Other broadband queries

cctv port forwarding help

2: Seeker

Hi can someone please help i tried the tech phoneline and they didn't seem to understand what i wanted to do or it was too advanced

 

I have a  cctv that i normally connect to on my phone, i had no issues with my previous 3 routers, i have just joined vodafone ,in expert mode, i setup the port number and saved it set to the local ip4 address of the cctv

if i connect on my phone via wfi (LAN) it works
however if i try from my phone via a mobile connection out of the building it will not connect, even port forwarding websites do not work connection is closed.
i then turned on exposed host function and waited 30 mins it has made no difference still can not connect. i'm totally baffled i must of missed something and don't know what to do now? any ideas? many thanks

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5 REPLIES 5
10: Established

Hi

I don't know, but...

 

Hidden away in your account may be the filters to stop spam, hi-jacks, porn etc and cctv forwarding.

Therefore try a new DNS lookup, like 8.8.8.8 / 8.8.4.4 and/or remove family filter protection.

 

 

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2: Seeker

thanks for the reply, can't see any protection stuff anywhere
do you mean  change the dns from automatic lookup to manual and put those numbers in?

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10: Established

Yes, on the basis that you can always revert.

It's a Lo-Cost/No-Cost option.

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14: Advanced member

Forgive me if my questions expose my lack of knowledge of port forwarding, but I've never had a need to port forward. All I.P. cameras I've used have accessed a web service and have been viewed via that service.

If you need to port forward your camera then it must be running a server and you can access that server locally. Is that via it's I.P.address or a name?

When trying to access it externally do you then use your routers I.P. address or or it's internet name?

 

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2: Seeker

there is no web service for this camera its directly plugged in to a DVR

 

got it sorted in the end , hard reset of the router

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