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"pro-rata charges" what are they and why am i getting them please??

RACH_camp11
2: Seeker
2: Seeker

‎10-08-2023 10:32 PM

HI ALL, HOPEFULLY SOMEONE CAN HELP ME...I HAVE BEEN WITH VODAFONE UNLIMITED BROADBAND SINCE MAY 2022...MONTHLY BILL £25 ODD...NO EXTRAS, NEVER USED PHONE LINE...JUST STANDARD BB...NOW ALL OF SUDDEN TRYING TO BILL ME £49...

Screenshot_20230810_211302_com.android.mms.jpg

 

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1 REPLY 1

Andy
Moderator
Moderator

‎11-08-2023 01:31 PM

Hi @RACH_camp11 👋 It looks like the bill includes some pro rata charges, these usually appear after a renewal or change of package. As we don't have account access here, could you please reach out to us via the details in this link and we will be able to help further.