why is Vodafone chat still telling customer that you can change wi-fi channel
| Vodafone: Thanks for choosing to chat with us. An agent will be with you shortly |
| Vishal: Hi , Good evening |
| ME: how can you change the wifi channel |
| Vishal: Okay Gary, you wish to change the channel. I will surely help you with that |
| ME: really ? |
| Vishal: May i know if you have any device connected with the wifi at the moment? |
| ME: yes |
Vishal: Now please search for this IP address in the browser, 192.168.1.1
It will ask for a password to login into that page. You will find the password on the back side of the router. There are two password given, one is for the wifi which we don't need here, Please use the other one given just below the 192.168.1.1.
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| ME: done i am logged into the router |
| Vishal: Great, Now please go to the expert mode from the top right of the page |
| ME: done |
| Vishal: Now please click on wifi and then go to the seetings, you will be able to se two options 2.4 Ghz and 5 Ghz. |
| Vishal: settings* |
| ME: right |
| Vishal: Please check below both of them, you should be able to see the option to change the channel. |
| ME: that options got removed a few months ago |
| Vishal: Okay , then we won't be able to get this changed. Please share your concern with the Broadband and then I will check that for you and help you get tat sorted |
| Vishal: Hi, are we still connected? |
| ME: yeah |
| Vishal: Okay , Is there anything else I can help you with? |
| ME: no |
| Vishal: Thank you for choosing Vodafone Broadband chat support team. Have a great day. |
