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Pay as you go

Accessing My Vodaphone

2: Seeker

I have just got a new phone and I'm trying to access the My vodaphone app  its telling me to turn on my mobile data but it's already on? 

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17: Community Champion

Have you been able to set up your myvodafone online version @NicolaWright 

Is this a new Vodafone payg account or have you just swapped to a new phone ?

Or have you ported from another network to Vodafone Payg ?

Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can help.


Just to add ensure wifi is off and any Vpn removed. 




On android go into something similar to settings , apps, myvodafone, location, delete data and cache 

Try deleting the app and delete it from any relevant app store library.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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