Have you been able to set up your myvodafone online version @NicolaWright
Is this a new Vodafone payg account or have you just swapped to a new phone ?
Or have you ported from another network to Vodafone Payg ?
Live Chat or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can help.
Just to add ensure wifi is off and any Vpn removed.
What-do-I-need-to-do-when-I-first-use-the-My-Vodafone-app.
On android go into something similar to settings , apps, myvodafone, location, delete data and cache
Try deleting the app and delete it from any relevant app store library.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
