Big value bundle data bonus not applied

[Siege]

This is Cj, my number is (removed). I autorenewed my £15 Big Value bundle for the 2nd month and didn't get the bonus data promised. I called customer services and I was told that the offer is no longer on - however, it's still being advertised on various platforms. Can this be clarified please? 

MOD EDIT: This post has been edited to remove personal information please see Community Guidelines

[Remi]

Hey @Siege. Thanks for getting in touch with us about your Big Value Bundle renewal issues. Can you drop us a message via social media here and we'll happy to look into this for you. 

[Siege]

Hello Remi. I was made to understand that I'd have 3 months of 80GB bonus data on activation of my Big Value Bundle last month. I only got that data once and it was not credited when I autorenewed the plan this month. 

[Remi]

Thanks for getting back to us @Siege. Get in touch with our social media team please by using the link on my previous message and we'll look into it further for you.