Yesterday I arrived at Gatwick and bought a new sim, the app wasn't working so I called and thought might as well add £50 so I don't run out. I tried to pick the £15 bundle but the system went offline for a while with an error message on the app, then came back on and I got a text saying I was put on the £30 bundle.
I called c/service and they said that's normal and anyone gets on the maximum bundle their balance allows - WTAF? a) It says that nowhere on the card folder thing, and b) the maximum is £40 unlimited data. C/s just kept on repeating it's normal, but sounds more like theft to me.
How do I get put on the £15 bundle and the £30 one cancelled and I get a refund, but also I want to take the balance off the account and choose another provider - Tesco has a much better deal for Clubcard holders. Thanks in advance.
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